Terms of Service

1. Acceptance of Terms

By creating an account or using Flat ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. We may update these terms from time to time, and continued use constitutes acceptance of any changes.

2. Description of Service

Flat is a transaction management platform for real estate professionals. The Service includes tools for managing transactions, uploading and analyzing documents, communicating with parties, tracking compliance, and integrating with email and calendar providers.

3. Account Responsibilities

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized access to your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable regulations.
• Upload malicious files, attempt to gain unauthorized access, or interfere with the Service's operation.
• Share your account credentials with third parties or allow others to use your account.
• Misrepresent your identity or professional licensing status.
• Use the AI features to generate misleading or fraudulent transaction documentation.

5. Your Content

You retain ownership of all data, documents, and content you upload to Flat. By using the Service, you grant us a limited license to store, process, and display your content as necessary to operate the platform and provide its features (including AI analysis when enabled).

6. AI-Powered Features

Flat provides AI-powered features including document analysis, transaction summaries, and property valuations. These features are provided as assistive tools only and do not constitute professional, legal, or financial advice. You are responsible for verifying AI-generated outputs before relying on them in any transaction.

7. Third-Party Integrations

The Service allows you to connect third-party accounts (e.g., Google, Microsoft). Your use of those services is governed by their respective terms and privacy policies. You may disconnect integrations at any time from your account settings.

8. Limitation of Liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Flat shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from your use of the Service.

9. Account Termination

You may delete your account at any time from the Settings page, subject to the deletion requirements described there. We reserve the right to suspend or terminate accounts that violate these terms, with notice where practicable.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

11. Contact

For questions about these terms, contact us at hello@flatre.ai.